The transfer process


The transfer process

This theme is about
(a) How services can be effectively transferred from local authorities to new partnerships with social enterprises and the third sector; and
(b) innovations in rural service design and delivery emerging from this proce

Members: 40
Latest Activity: Apr 16, 2013

Discussion Forum

Service Transfer - Summing Up 1 Reply

Hi All,My time as a Carnegie Associate is now coming to an end, and I thought it might be helpful to sum up our work and discussions to date on the issue of Service Transfer. As our group has grown, and as we’ve developed resources/content, we’ve…Continue

Started by Tom Archer. Last reply by Nick Wilding Apr 4, 2012.

Argyll and the Isles Coast and Countryside Trust 1 Reply

Dear allArgyll and Bute Council are working with the Argyll and Bute Social Enterprise Network, Forestry Commission Scotland and Scottish Natural Heritage to explore the feasibility of establishing the Argyll and Isles Coast and Countryside Trust. …Continue

Started by Colin Roxburgh. Last reply by Tom Archer Mar 27, 2012.

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Comment by Kirsty Clark on February 13, 2012 at 12:39

Hi All,

We are currently exploring the idea of asking people who are leaving a post within a local authority if they would be interested in training someone who is considering setting up a social enterprise or going to tender for a service. Is anyone aware of any local authorities who have had success with this or have tried something similar?


Comment by Tom Archer on February 7, 2012 at 12:22

Hi All,

Just a quick message to ask if anyone has looked into the Communty Right to Challenge proposals.  The idea is that:

'The Community Right to Challenge enables voluntary and community bodies, employees of the authority that wish to form a mutual organisation to deliver the service, and parish councils to express an interest in running a local authority service'

I'd be keen to hear your thoughts on this.  If you're interested, I can look into this in more depth and provide a summary post/blog piece.  If you're keen to do some digging yourself the full proposals are here.

For the ABLSI folk out there, will these proposals apply to Scotland do you know?


Comment by Joanna Storie on February 2, 2012 at 19:38

Unfortunately in the example I saw the elected official had some knowledge but abused that knowledge. Being on first name terms was not enough in this case, something a healthy dose of respect would have cured though. This is a hangover from the Soviet era way of dealing with issues I believe from what people have told me. It is also one of the reasons I am very keen on finding out how to develop trust when there is so little of it. At least I can model it and maybe in a village that is enough but there needs to be far more of it in the country at large.

Comment by Tom Archer on February 2, 2012 at 19:13

Hi Joanna & Michael,

Really interesting to read your comments (a comparative study of trust in UK and Latvia!).

It got me thinking back to the days when i was an officer in a housing association (which was practically part of the Council).  I remember going out to see tenant and resident groups, and realising how distanced i was from the people we provided services to (distanced in physical and relational terms).  I was reminded of this recently when reading Colin Wards excellent book called Tenants Take Over.  In it he reminises about a time when Housing Officers, working in small, provincial Councils were on first-name terms with their tenants.  They knew them as other human beings (their backgrounds, contexts etc) and acted accordingly.  This probably made poor financial sense (on paper anyway), but at least there was some trust/reciprocity/communication.

So, this is a long winded way of saying i agree with both of you. Perhaps we just need to give public officials more freedom to get to know us, as service users/co-producers.

Comment by Joanna Storie on February 2, 2012 at 9:25

That is encouraging as I was thinking that yesterday after witnessing an appalling example of how not to encourage the local population. I felt that perhaps the local mayor himself should be setting the example, and your answer confirms that. Now the question has to be how to encourage him to change his practices and to open up the way the place is run. Having said that we have a meeting with him and the local heating company to investigate how bills are calculated, from that we can work out how bills have come to be so high. Heating can constitute 28% of a teachers basic pay and 45% of a pension. 

Comment by Michael Pitchford on February 2, 2012 at 9:12

I think trust starts with officers & particularly elected officials asking communities for help. I also think it requires all the information, assumptions being laid out openly. And, importantly, that officers are given the freedom & encouraged to work alongside local communities. I've worked on projects where this has happened & the impact is manifestly better than communities being left to their own. It requires mature senior officers & cllrs plus a change in the culture & working practices of councils. As for communities, we need to recognise that the council is a set of individuals not a monolithic entity & many of these people are talented & started this work because they wanted to serve local communities. Tap into that & we can effect change.

Comment by Joanna Storie on February 2, 2012 at 6:48

In many ways I see where people plug the gap here in Latvia too, not believing any of the politicians and yet they still seem to think the State should fill the gaps, but that could be the older generation perhaps who still remember the Soviet era. 

How do think trust and respect is developed or even where do you think it starts? This is an issue that comes up time and time again in my research and observations

Comment by Michael Pitchford on February 1, 2012 at 21:04

Thanks Joanna, interesting to hear about your experiences in Latvia. Oddly, i think a sense of entitlement is less so in deprived areas where the state has always failed & people have had to plug the gaps in one way or another. I also know very well your experience of local rep's being undermined & for co-production to work well this issue of respect & trust needs to be really developed in both public agencies & from local communities

Comment by Joanna Storie on February 1, 2012 at 19:34

I have just read your post Michael and it is interesting the sense of entitlement and how that pans out in a community. I actually live in Latvia and therefore the sense of entitlement takes a different flavour. I see the anger and sense of entitlement to heating, something guaranteed under the Soviet system, well it was guaranteed or everyone was switched off, either way everyone suffered or none suffered. I see the anger at the local authorities suspected of siphoning off money,I see the local authorities behaving badly to the person representing a group of apartment dwellers because she was in debt. If we hadn't been there she would have been even further humiliated by an elected representative of the local town council. Little transparency and little cooperation. 

Comment by Neil Forbes on January 31, 2012 at 14:46


We have already engaged the public to gain the interest in the community dealing with the floiculture in the town,  As a result we now have a group of voluteers who have banded together to do this.  At first they had ring fenced grant spending and we hope over time they will be more standalone and less grant dependent.

It would be wrong to pre-judge what we might do in the years ahead but we have a community centre transferring and also a market hall amoungst the list for this April with potentially more from April 2013.

Town and Parish councillors are all unpaid volunteers so it wouldn't be too big a leap to suppose that other dedicated volunteers could manage / run such facilities in the future or perhaps with a trader buy-out etc.

I have heard of another local town's Town Hall going a similar route after the Borough Council that had been based there was abolished a few years ago.

There is talk next year of some the duties of the Borough Council being deligated to the Town Council.  All of the above involve TUPE transfers etc.

'Facilitating' maybe or perhaps acting as a conduit or is this in reality just the same trhing?


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